Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in Star Academy, such as when you fill out our online forms, sign up for text messages, or interact with our AI agents. The types of personal information we may collect include:

• Contact Information: Your name, email address, and phone number.
• Child's Information: Child's current grade level and area of interest (e.g., Urban Farm, Sports, Academics).
• Communication Data: Records of your interactions with us, including text messages, emails, and form submissions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Communicate with You: To send you text messages and emails about Star Academy events, important enrollment updates, school news, and information about our unique educational programs.
• To Process Inquiries: To respond to your questions and provide information tailored to your interests and needs.
• To Facilitate Enrollment: To guide you through the enrollment process, including scheduling tours and providing application support.
• To Improve Our Services: To understand your preferences and improve our communication strategies and overall services.
• Internal Operations: For record-keeping and administrative purposes.

3. SMS Messaging Specifics

By opting in to our SMS messaging service, you understand and agree to the following:

• Purpose: Our SMS messages will provide updates on school events, important enrollment deadlines, information about our programs, and general school news.
• Message Frequency: Message frequency will vary depending on your engagement and the time of year (e.g., during peak enrollment periods, messages may be more frequent).
• Message and Data Rates: Standard message and data rates may apply from your mobile carrier for messages sent to and from us.
• Opt-Out: You can opt-out of receiving SMS messages at any time by texting STOP to our designated SMS number. You will receive a single opt-out confirmation message.
• Help: For assistance, text HELP to our designated SMS number.

4. How We Share Your Information

We value your privacy. We do not sell, rent, or lease your personal information, especially your mobile phone number, to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., CRM platforms like Zoho, SMS providers like Twilio, or AI communication tools). These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement a variety of security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Opt-Out: Opt-out of receiving SMS messages at any time by texting STOP.
• Deletion: Request the deletion of your personal information, subject to certain legal obligations.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: